"Excellent care by staff with professionalism and expertise"

About: Fiona Stanley Hospital / Emergency Department

(as the patient),

I would like to comment on the care that I received at Fiona Stanley Hospital Emergency Department recently.  Although the wait was long the care was excellent. I would particularly like to recognise Tracey, who as a registered nurse, made every effort to ensure that I felt comfortable and cared for. The Doctor in charge was very thorough and I felt reassured by her approach. As a Registered Nurse with many years experience and background in health care Accreditation against the National Safety and Quality Health Service (NSQHS) Standards I would like to compliment these staff for their professionalism and expertise.

Responses

Response from Neil Doverty, Executive Director, Fiona Stanley Fremantle Hospitals Group, South Metropolitan Health Service

picture of Neil Doverty

Dear beidfw66,

Thank you for taking the time to provide such positive feedback. We are proud of the service we provide and really appreciate hearing from patients.

Our staff aim to provide safe, patient-centred care, so I was pleased to read that the treatment provided to you was delivered in a professional and competent manner. Taking the time to understand the individual needs of patients is one of our key priorities. I have shared your kind words with our Emergency Department staff.

This is the kind of service we strive to achieve for every patient, every day and it is wonderful to hear your experience reflected that.

Kind regards,

Neil Doverty

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